by Alex Kreger In this age of quick account access, slick banking apps, and services at the touch of a button, smaller banks need to have a UX strategy to maintain their competitive edge. But how can a smaller bank with limited resources develop a UX strategy that could match the services and accessibility of large financial institutions? The competitive edge comes from … [Read more...] about UX Strategies for Small Banks
Banking
Two Banking-FinTech-Payments Conferences
Last week, I split my time between two conferences focused on banking and FinTech: two very different worlds that have more common than not, as this series of quotes show. It would be too easy to characterize the Next Money conference and the Federal Reserve Bank of Chicago’s Payments Symposium as the new v the old, and there’s truth in that. Yet the similarities and … [Read more...] about Two Banking-FinTech-Payments Conferences
Going Digital
FINTECH ARTICLES OF THE WEEK 09/27/17 Three reports this week show how incumbent financial institutions grapple with going digital. Taking the certainties of studies at face value: 1. Bank branches will continue to add value to customers while incorporating more technology 2. Insurers will accelerate investments in digital technologies 3. Central banks will face a … [Read more...] about Going Digital
Data Wars
FINTECH ARTICLES OF THE WEEK 3/27/2017 It was just a matter of time before the notion that customers own their data and not banks became a point of contention and lobbying in the United States, especially after the Consumer Financial Protection Bureau said as much last fall. European banks soon will offer "open banking," where customers can specify who has access to their … [Read more...] about Data Wars
Banks and FinTechs
FINTECH ARTICLES OF THE WEEK 2/27/2017 Banks and FinTechs should "put down their swords," as Mary Wisniewski put it in a widely shared American Banker opinion piece, "There are no heroes or villains in the data-access debate." Many banks and FinTechs are doing just that. Yet culture stands in the way as much as anything else—on both sides, as this week's links … [Read more...] about Banks and FinTechs
Fake Partnerships
FINTECH ARTICLES OF THE WEEK 2/20/2017 The article that most caught my attention this week came from Ron Shevlin, director of research at bank advisory Cornerstone Advisors. "FinTech—as a set of startups or a class of technology—is hardly failing," the bank snarketer (look it up) writes in debunking a startup founder's reasons that FinTech is failing. Instead, … [Read more...] about Fake Partnerships