The following is a guest post from SDK Finance, a FinTech digital banking platform provider. In one minute, an average person can speak five times as many words as they can type. After all, voice is the most natural and efficient form of communication. Awe-inspiring advancements in voice-related technologies took digital voice assistants mainstream. By early 2020, 75% … [Read more...] about Voice Payments: The Future of Customer Experience?
What we in marketing call “personalization” isn’t always personal. Products and services may be suggested based on a customer’s past—and personal—purchasing. And that can and certainly does lead to another purchase—or what we call a “conversion.” Conversions, however, are not personal. Conversations are. Conversions transact; conversations connect. Yet in the grand scheme … [Read more...] about Adding Human Values to Automated Systems